Terms of Service

1. Overview

These Terms of Service ("Terms") govern your access to and use of the StruxVault platform, websites, and related services (collectively, the "Service"), operated by StruxVault Pty Ltd ("StruxVault", "Company", "we", "us", "our").

By registering for, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an employer or other entity ("Customer"), you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you" includes both you and the Customer.

2. Service Description

The Service is a cloud-based platform designed for construction and field operations, including but not limited to:

• Managing project documents and records
• Preparing and storing safety documentation (e.g., SWMS, onboarding records)
• Recording inspections, test results, and quality assurance data
• Generating reports and project logs
• Maintaining project compliance records

3. Eligibility and Accounts

4. Customer Data

5. Acceptable Use

You agree not to (and not to allow others to):

• Upload illegal, infringing, harmful, misleading, or malicious content
• Attempt to access, probe, or interfere with other customers' data or accounts
• Bypass or attempt to bypass security controls, authentication, or access limits
• Reverse engineer, decompile, or create derivative works from the Service
• Use scraping, bots, or automated tools to extract data (except via approved integrations or APIs, if available)
• Introduce viruses, malware, or any destructive code
• Use the Service in a way that disrupts or overloads infrastructure (e.g., denial-of-service)

6. Security Responsibilities

StruxVault implements reasonable administrative, technical, and organizational safeguards designed to protect Customer Data.

You are responsible for:

• Managing user access appropriately
• Protecting account credentials
• Verifying exported or shared data
• Maintaining your own internal compliance and recordkeeping requirements

7. Availability and Support

We aim to provide reliable service, but we do not guarantee uninterrupted availability. The Service is provided on an "as is" and "as available" basis.

Planned maintenance, upgrades, or emergency work may cause downtime. We will try to minimize disruptions where practical.

We maintain system backups and operational monitoring, but you are responsible for exporting or retaining critical records as required for your business or regulatory needs.

8. Construction-Specific Disclaimer and Limitation of Liability

9. Fees

If the Service (or part of it) is offered for a fee:

• Subscription fees are billed monthly (unless otherwise agreed)
• Fees are non-refundable unless required by law
• We may change pricing with 30 days' notice (changes apply prospectively)

10. Termination and Suspension

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia, excluding conflict of law principles.

You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales (meaning a claim may be brought there, and in some cases may be brought elsewhere if required by applicable law).

12. Intellectual Property

StruxVault and its licensors retain all rights, title, and interest in and to the Service (including software, branding, and documentation). Except for a limited, non-exclusive, non-transferable right to use the Service during your subscription, no rights are granted to you.

You must not use StruxVault's name or logos without prior written permission.

13. Third-Party Services

The Service may integrate with third-party tools or services. StruxVault is not responsible for third-party services, and your use of them may be governed by the third party's terms and policies.

14. Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant StruxVault a worldwide, royalty-free, perpetual license to use them without compensation or attribution.

15. Privacy

Your use of the Service is subject to the StruxVault Privacy Policy. Where StruxVault processes Customer Data on behalf of a Customer, the Customer may be the "controller" and StruxVault may act as a "processor" under applicable privacy laws.

16. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted with a revised "Last updated" date. Continued use after the effective date of an update means you accept the updated Terms.

17. Contact